Preparing Your Return Package – Tips for a Stress-Free Return

That moment when you realize the items you ordered online are not exactly what you thought they were going to be – we’ve all been there. Keep reading to find out how to ensure the return process is as quick and easy as possible, with a little help from The UPS Store. Returning item(s) with … Continued

International Shipping

Sending a parcel or package abroad? Need international air shipping from Canada?  Does your business require a range of global delivery options and worldwide tracking? The UPS Store is an authorized UPS® shipping service outlet and drop off location for UPS air courier and ground shipping services. We also offer a full range of shipping services through other … Continued

Packing Services

Is your business changing location? Are you moving houses or offices? Let The UPS Store cross packing off your moving checklist. For all your packing needs, count on The UPS Store Certified Packing Experts. We also offer a wide range of packing supplies and boxes for all of your moving and shipping needs, and so … Continued

Contact The UPS Store

The UPS Store Canada Customer Service  (The UPS Store locations in Canada) Toll Free: 800.661.6232 Mon. – Thurs., 9 a.m. to 5 p.m. EST Fri.: 9 a.m. to 3:30 p.m. UPS® Canada Customer Service Phone: (800) PICK-UPS 800.742.5877 custsvccaen@ups.com or visit ups.com Need to track your package? Use the online tracking tool to check on the status of your shipment. … Continued

Frequently Asked Questions

Choose Your Category: General Packaging Pack & Ship Guarantee Domestic Shipping International Shipping Printing Services Mailbox & Postal Services Additional Products & Services Corporate Retail Solutions Back to top Back to top Back to top Back to top Back to top Back to top Back to top Back to top Back to top     … Continued

Customer Service

Our Customer Service Commitment The UPS Store is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values. Track Your Shipment Use the online tracking feature to track the shipment and delivery of your items. All you need is your package … Continued

Top 5 Trends Small Businesses Should Watch in 2026

As a small business owner entering a new year, planning ahead and staying informed can help you gain clarity and confidence as you develop business plans and set goals. As technology advances and customer expectations change, taking proactive steps now can help you develop a solid game plan, so you’re ready for any challenges and … Continued

Domestic Ground Shipping Savings

Save up to 30% more when you ship UPS with us. When it comes to shipping across Canada, reliability doesn’t have to cost more. Until Dec 31, 2025, The UPS Store is offering lower rates on UPS Domestic Standard (ground shipping within Canada), allowing you to save up to 30%!* Plus, Get More Rewards members … Continued

What Happens If You Miss a Parcel Delivery?

Expecting a package from UPS but missed their delivery attempt? This article will take you through the next steps that you can take to retrieve your package and provide some important information about the retrieval process. Did you receive a notice at your door advising you that UPS attempted a delivery? That’s your UPS InfoNotice, … Continued

How to Implement Sustainable Practices in Your Small Business

As sustainability awareness and eco-friendly options grow in popularity, more consumers are seeking environmentally friendly businesses, with many willing to pay more for it. This provides an opportunity for small business owners to not only make a difference on the environment but also connect with their community to understand and better meet their customers’ needs. … Continued

Holiday Shipping Tips

Are you sending gifts to loved ones who live far away this holiday season? Here are some suggestions for packing and shipping items to ensure they make it there on time and in one piece. Ship Early: The longer you procrastinate, the longer the lines become. Planning ahead provides you more shipping and price options. … Continued