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The UPS Store Canada

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Small Business Blog

Small business

The Rise of Chatbots: Are They Right for Your Small Business?

Chatbots are not new to the scene, but in today's digital age, artificial intelligence (AI) has revolutionized them into something more powerful. Although they can serve several uses, chatbots can be a valuable resource for businesses of all sizes to meet the demands of customers who seek around-the-clock support and quick answers without sifting through lengthy web pages. Unlike traditional chatbot models, which primarily function as FAQ tools by relying on pre-programmed data or scripts, AI-powered chatbots have the ability to "learn" from the questions they receive. With advancements in natural language processing, these chatbots can better interpret customer inquiries and respond in a conversational, human-like way. The result? Customers can experience a positive, personalized experience, as they can receive the support they're looking for when they’re looking for it......

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Small business

How to Manage Multiple Roles as a Small Business Owner

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Small business

Building a Resilient Business for the Next Global Crisis

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Small business

How The UPS Store’s Shredding Service Helps the Environment

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Small business

How to Turn First-Time Buyers into Repeat Customers

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Small business

How to Implement Sustainable Practices in Your Small Business

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Small business

Top 5 Productivity Hacks for Small Business Owners

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Small business

Ways to Refresh Your Small Business’ Brand in 2025

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Small business

Top 5 Trends in 2025 Small Businesses Should Know

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