Pack & Ship Guarantee

We know how important your packages and gifts are. That’s a fact we don’t take lightly at The UPS Store. Certified Packing Experts pack your gifts right and we stand behind our service. Protect your package and add a Pack & Ship Guarantee service to your shipment! Here’s how our Pack & Ship Guarantee works.

Our Pack & Ship Guarantee

If a participating location packs your item, and ships it via UPS^® and that item is damaged or lost in transit, with our Pack & Ship Guarantee service, you’ll be reimbursed:

The item’s value (subject to the lesser of actual value, replacement or repair cost )
The full retail price you paid for packaging materials and services, and
Your cost for shipping (excluding Pack & Ship Guarantee charges).

If you do not declare the value of the item at the time of the transaction and do not purchase our Pack & Ship Guarantee for that amount, the shipment shall be at your risk and no reimbursement will be available.

The Pack & Ship Guarantee applies to packages packed by The UPS Store associates, and using only new materials purchased at a participating location and shipped by The UPS Store location that packed it, via UPS^® on that Store’s UPS^® account to domestic or international destinations serviced by UPS^®.*

*Additional Fees apply. Subject to certain geographic limitations. See store for details.

The Pack & Ship Guarantee does not apply to:

Shipments processed through UPS.ca or on your UPS^® account
Customer-packed packages
Items packed in materials provided free-of-charge by any carrier
Items excluded or restricted from transportation by UPS^® or in violation of the UPS Tariff/Terms and Conditions of Service