Pack & Ship Guarantee
We know how important your packages and gifts are. That’s a fact we don’t take lightly at The UPS Store. Certified Packing Experts pack your gifts right and we stand behind our service. Protect your package and add a Pack & Ship Guarantee service to your shipment! Here’s how our Pack & Ship Guarantee works.
Find a Location
Our Pack & Ship Guarantee
If a participating location packs your item, and ships it via UPS® and that item is damaged or lost in transit, with our Pack & Ship Guarantee service, you’ll be reimbursed:
- The item’s value (subject to the lesser of actual value, replacement or repair cost )
- The full retail price you paid for packaging materials and services, and
- Your cost for shipping (excluding Pack & Ship Guarantee charges).
If you do not declare the value of the item at the time of the transaction and do not purchase our Pack & Ship Guarantee for that amount, the shipment shall be at your risk and no reimbursement will be available.
The Pack & Ship Guarantee applies to packages packed by The UPS Store associates, and using only new materials purchased at a participating location and shipped by The UPS Store location that packed it, via UPS® on that Store’s UPS® account to domestic or international destinations serviced by UPS®.*
*Additional Fees apply. Subject to certain geographic limitations. See store for details.
The Pack & Ship Guarantee does not apply to:
- Shipments processed through UPS.ca or on your UPS® account
- Customer-packed packages
- Items packed in materials provided free-of-charge by any carrier
- Items excluded or restricted from transportation by UPS® or in violation of the UPS Tariff/Terms and Conditions of Service
Track a Package
Pack & Ship Guarantee Frequently Asked Questions
How can I find a location that offers the Pack & Ship Guarantee?
Call ahead and ask any centre associate if that location offers the Pack & Ship Guarantee.
What do I need to do to have my packages protected by the Pack & Ship Guarantee?
Just take your item to a participating location and let The UPS Store Certified Packing Experts® handle the rest. We will professionally pack and ship your item via UPS®. You should know the value of your item to enjoy this program.
Does the Pack & Ship Guarantee cost extra?
Yes. The centre associates will be able to tell you the costs for your particular shipments.