Customer Service

Experience The UPS Store's commitment to customer service for retail and small business users

Customer Service

Our Customer Service Commitment

The UPS Store is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.

Track Your Shipment

Use the online tracking feature to track the shipment and delivery of your items. All you need is your package tracking number. If you don’t have your tracking number, simply contact The UPS Store location that shipped your package. If you did not ship your package at The UPS Store, contact the package carrier directly to obtain your tracking number.

Track a Package

Find a Location

Use the online locator to find your neighbourhood The UPS Store location. You can find the information you need, including each location’s website, product and service availability, hours of operation and contact information.

Find a Location

Find a Location: Enter Address, City, Province or Postal Code:

Products & Services

All The UPS Store locations offer a wide variety of products and services to consumers and businesses. Each location is independently owned and operated, and prices for products and services may vary. Contact your neighbourhood The UPS Store location for a list of available products, services, pricing and hours of operation.

View our Frequently Asked Questions (FAQs)

The UPS Store Customer Service

For The UPS Store locations in Canada contact The UPS Store Canada Home Office:

Available Mon. – Thurs., 9:00 a.m. to 5:00 p.m. EST and Fri. 9:00 a.m. to 3:30 p.m. EST
Phone: (800) 661-6232 or
Submit your inquiry online via the Contact Us Form

If you are looking for support related specifically to UPS® Canada and not The UPS Store franchise network, please contact UPS® directly at (800) 742-5877 or by email: [email protected]

Something Extra Program

Do you have a great experience from one of our The UPS Store locations that you’d like to tell us about? Something Extra that a franchisee or centre associate has done for you? We want to hear from you so that we can recognize those franchisees that have achieved outstanding customer service. Submit your The UPS Store Something Extra™ recognition today.

Franchise Opportunities Are Available