Small Business Blog
The Rise of Chatbots: Are They Right for Your Small Business?
Chatbots are not new to the scene, but in today's digital age, artificial intelligence (AI) has revolutionized them into something more powerful. Although they can serve several uses, chatbots can be a valuable resource for businesses of all sizes to meet the demands of customers who seek around-the-clock support and quick answers without sifting through lengthy web pages. Unlike traditional chatbot models, which primarily function as FAQ tools by relying on pre-programmed data or scripts, AI-powered chatbots have the ability to "learn" from the questions they receive. With advancements in natural language processing, these chatbots can better interpret customer inquiries and respond in a conversational, human-like way. The result? Customers can experience a positive, personalized experience, as they can receive the support they're looking for when they’re looking for it......
