Frequently Asked Questions

Find answers to frequently asked questions about The UPS Store products and services

Frequently Asked Questions
Frequently Asked Questions

Choose Your Category:

General
Packaging
Pack & Ship Guarantee
Domestic Shipping
International Shipping
Printing Services
Mailbox & Postal Services
Additional Products & Services
Corporate Retail Solutions
Franchising
Non-Traditional Development
Small Business Financing

General Frequently Asked Questions

  • Can I get a listing of all The UPS Store locations?

    We do not make network listings available upon request. However, you can use the online locator to find all The UPS Store locations in a city, province, and postal code.

  • How do I apply for a job with UPS®?

    To inquire about job opportunities at UPS, visit UPS.ca

  • How do I search for jobs at The UPS Store locations?

    All The UPS Store locations are independently owned and operated. Contact your neighbourhood location directly to learn about individual The UPS Store job opportunities.

Back to top

Packaging Frequently Asked Questions

  • Can you pack my item(s)?

    Yes. Our locations are staffed with packing professionals who take great care in securing your item(s) for shipment. We uphold quality packaging standards for the safe arrival of your item(s).

  • Can I purchase packaging supplies at The UPS Store?

    We offer a wide range of packaging supplies and materials, including envelopes, boxes, bubble cushioning, packaging peanuts and tape. Just ask our packing experts for advice on what supplies will best suit your needs.

  • How much do you charge for packaging supplies and services?

    Because our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for pricing.

  • Can I order carrier supplies at The UPS Store?

    The UPS Store does not sell package carrier supplies. To order supplies, contact the package carrier directly.

  • Can I purchase moving supplies at The UPS Store?

    The UPS Store offers moving boxes and kits in a variety of sizes and all the necessary supplies, including tape, bubble cushioning and packaging peanuts – everything needed for a smooth and easy move. We can even make custom boxes for odd-shaped items. Plus, we can help you decide on how many boxes to use and which packaging materials will work best.

  • How much do you charge for moving supplies?

    Because our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for pricing.

  • Can you ship large or odd-shaped items?

    Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighbourhood location can advise you on the best packing method for your item(s). Contact your neighbourhood location to ensure it offers packing and shipping of large or odd-shaped items.

  • Do I have to pack my item at The UPS Store, or can I bring it in already packed?

    You can bring your package in already packed, and our packing experts can determine if it’s properly packed to withstand shipping stresses. Or you can trust our packing experts to do the job for you so your items arrive safely and intact.

  • Will you pick up my items at my location and pack and ship them?

    Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s). Because our locations are individually owned and operated, services and prices may vary. Contact your neighbourhood location to ensure it offers this service.

Back to top

Pack & Ship Guarantee Frequently Asked Questions

  • How can I find a location that offers the Pack & Ship Guarantee?

    Call ahead and ask any centre associate if that location offers the Pack & Ship Guarantee.

  • What do I need to do to have my packages protected by the Pack & Ship Guarantee?

    Just take your item to a participating location and let The UPS Store Certified Packing Experts® handle the rest. We will professionally pack and ship your item via UPS®. You should know the value of your item to enjoy this program.

  • Does the Pack & Ship Guarantee cost extra?

    Yes. The centre associates will be able to tell you the costs for your particular shipments.

  • What do I do if my package is lost?

    If you believe your package is lost, please contact the location that shipped your package so that a tracking system search can be conducted. You’ll need to provide your receipt in the event of a claim, so please keep it.

  • What do I do if my package is damaged?

    If your package was damaged in transit, please contact the location that shipped your package to report the damage. You’ll need to have your shipping receipt available, so please keep it. The recipient must retain the box and all packaging materials along with the item until you have received instructions from the centre or the claims adjuster.

Back to top

Domestic Shipping Frequently Asked Questions

  • Can The UPS Store ship large or odd-shaped items?

    Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighbourhood location can advise you on the best packaging method for your item(s). Contact your neighbourhood location to ensure it offers packing and shipping of large or odd-shaped items.

  • Can I schedule a pick-up with The UPS Store?

    No. However, you can drop off your pre-manifested packages at your neighbourhood The UPS Store location. If you would like to schedule a pick-up, contact the package carrier directly.

  • Will you pick up my items at my location, and pack and ship them?

    Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s). However, we cannot pick up pre-manifested packages. You can drop off your pre-manifested packages at your neighbourhood The UPS Store location. Because all of our locations are individually owned and operated, services and prices may vary. Contact your neighbourhood location to ensure it offers this service.

  • Can I send my shipment to The UPS Store to be held for pick-up?

    If you are a current mailbox holder, The UPS Store will receive and hold your packages for pick-up, subject to storage fees and other conditions (as applicable). If you are not a current mailbox holder, you can contact a The UPS Store location to inquire about receiving your shipment and any applicable fees.

  • Can I drop-off my shipment at The UPS Store?

    Yes. Our locations are also approved drop-off locations for UPS® shipments. To drop off your package at The UPS Store, visit your neighbourhood location and speak with our shipping experts.

  • How long will it take for my shipment to arrive at its destination?

    Delivery time depends on the service you purchase.

  • On which holidays do you ship?

    Contact your neighbourhood The UPS Store location for days and hours of operation. For a list of shipping holidays, contact the package carrier directly.

  • How do I track my shipment?

    Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, The UPS Store Canada Home Office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly to obtain your tracking number.

    If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.

  • What should I do if I can’t track my shipment online?

    Contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE Home Office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • What should I do if I don’t understand the tracking information for my shipment?

    Contact the package carrier directly to inquire about specific delivery details of your shipment.

  • Can I get e-mail notification of my shipment’s progress or status?

    Yes. To receive e-mail notifications, use the online tracking feature. Before tracking your package, you have the option of entering up to three e-mail addresses and a short message (optional). When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.

  • Can I upgrade the service level of my shipment while in route?

    No. Once your shipment leaves The UPS Store location, you may not upgrade the service level.

  • How do I change the address on my shipment?

    Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of address correction. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • Can I re-route my shipment while in transit?

    Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of re-routing your shipment. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • Can I insure my shipment?

    Each carrier offers a declared value program. Because our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for declared value pricing.

  • What should I do if my shipment arrived damaged?

    If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report a damaged shipment and begin the claim process. Have the recipient save all packaging material. Once The UPS Store location reports the damaged package, the carrier that shipped your package will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

    If you are the recipient, contact the sender of the shipment to inform him or her that the shipment arrived damaged. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material.

  • What should I do if my shipment is lost or stolen?

    If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The UPS Store location reports the lost or stolen package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

    If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location from which the item was shipped to report the lost or stolen shipment and begin the claim process.

  • What should I do if my shipment arrived late?

    If you are the sender, immediately notify The UPS Store location that shipped the item(s) to report the late arrival of your shipment.

    If you are the recipient, contact the sender of the shipment. Because the sender is the customer of The UPS Store, he or she must immediately notify The UPS Store location that shipped the item(s).

Back to top

International Shipping Frequently Asked Questions

  • Can you ship large or odd-shaped items internationally?

    Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighbourhood location can advise you on the best packing method for your item(s). Contact your neighbourhood location to ensure it offers this service to ensure it offers packing and shipping of large items.

  • How do I know my international shipment will clear customs?

    The UPS Store will assist you in completing the correct documentation so that your shipment has the best chance of clearing customs. The international shipping experts at The UPS Store will inform you at the time of transaction of any restrictions that may cause problems for your shipment.

  • What are duties, taxes and fees?

    Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. You are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.

  • How do I find out which duties, taxes and fees apply to my international shipment?

    Contact your neighbourhood location to ensure it offers this service for details on duties, taxes and fees.

  • What should I do if my international shipment does not clear customs?

    The UPS Store location that shipped your item(s) will contact you and provide you three options: (1) you provide additional information and/or authorize payment of any charges so the package or letter can be delivered to the consignee; (2) you give authorization to pay the necessary charges (return freight, plus any other charges) to have the package or letter returned to you; (3) you abandon the shipment and authorize payment of abandonment charges, if required by the destination country. You will need to determine the course of action you wish to take and make arrangements for payment. A decision will have to be made within three business days. If a decision is not given, the package will be returned to The UPS Store, where you can pick it up.

  • Can I get e-mail notification of my shipment’s progress or status?

    Yes. You can receive e-mail notifications of your shipment’s progress or status. This can be set up at The UPS Store through which you are shipping your package.

  • How long will it take for my shipment to arrive at its destination?

    Delivery time depends on the service you purchase. The UPS Store offers various delivery options for several carriers.

  • How do I track my shipment?

    Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, The UPS Store Canada home office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly to obtain your tracking number.

    If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.

  • What should I do if I can’t track my shipment online?

    Contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, The UPS Store Canada office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • What should I do if I don’t understand the tracking information for my shipment?

    Contact the package carrier directly to inquire about specific delivery details of your shipment.

  • Can I upgrade the service level of my shipment while in route?

    No. Once your shipment leaves The UPS Store location, you may not upgrade the service level.

  • How do I change the address on my shipment?

    Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of address correction. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • Can I re-route my shipment while in transit?

    Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of re-routing your shipment. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.

  • Can I insure my shipment?

    Each carrier offers a declared value program. Because our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for declared value pricing.

  • What should I do if my shipment arrived damaged?

    If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report a damaged shipment and begin the claim process. Have the recipient save all packaging material. Once The UPS Store location reports the damaged package, the carrier that shipped your package will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

    If you are the recipient, contact the sender of the shipment to inform him or her that the shipment arrived damaged. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material.

  • What should I do if my shipment is lost or stolen?

    If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The UPS Store location reports the lost or stolen package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

    If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report the lost or stolen shipment and begin the claim process.

  • What should I do if my shipment arrived late?

    If you are the sender, immediately notify The UPS Store location that shipped the item(s) to report the late arrival of your shipment.

    If you are the recipient, contact the sender of the shipment. Because the sender is the customer of The UPS Store, he or she must immediately notify The UPS Store location that shipped the item(s).

  • Who do I contact if I have a question about my international shipment?

    Contact The UPS Store location that shipped your item(s). Have the carrier’s tracking number, the Parcel Shipping Order (PSO) number and any other relevant information on hand.

Back to top

Printing Services Frequently Asked Questions

  • What are printing services?

    Printing services includes printing, copying as well as finishing services for your documents such as collating, binding options, tabbing, laminating & more.

  • What printing services do you offer?

    The UPS Store offers a wide variety of printing and finishing services, including electronic file access (e.g., e-mails, CDs, USB drives), colour and black-and-white digital printing, black-and-white copies, binding, collating and laminating. Because all our locations are individually owned and operated, services may vary. Contact your neighbourhood location to find out available services.

  • What is digital printing?

    Digital printing is a process that allows printing directly from an electronic or digital file to a toner- or ink-based printer. This is a high-quality, cost-effective manner for producing documents in small quantities with a quick turnaround time.

  • How can I get my print job once it is finished?

    You can pick up your print job at The UPS Store, or the printing services professionals at The UPS Store can ship it where you need it or deliver it to you. Because all our locations are individually owned and operated, document delivery service may vary. Contact your neighbourhood location to ensure it offers this service.

  • Can you design or help me design my print job?

    Some of our locations have an experienced graphic designer on staff to assist with the design of your print job. Contact your neighbourhood location to ensure it offers graphic design assistance.

  • Can you scan my hardcopy originals into electronic form?

    Some of our locations have the capability to capture your hardcopy documents and convert them to digital format. Contact your neighbourhood location to ensure it offers this service.

  • What file types are you able to accept on your computers?

    The UPS Store can handle Microsoft® Word, Excel®, PowerPoint® and Publisher files, as well as Adobe PDF files and much more. PDF will provide the best opportunity to meet quality and colour expectations for a document. Contact your neighbourhood location to find out which file types they can accept.

  • How do I send my electronic file to you to print?

    Our locations can receive files by e-mail, CD and USB or flash drives. Contact your neighbourhood location to find out the best way to send your file to the location.

  • How long will it take to complete my print job?

    Job completion times will vary depending on the complexity of the job. However, our goal is to have the job completed no later than 72 hours from the time we start the job. Contact your neighbourhood location to get a job quote and estimated time of completion.

  • What job types do you frequently print?

    The UPS Store handles a wide variety of print jobs, including business cards, presentations, newsletters, flyers and much more. Contact your neighbourhood location for available services.

Back to top

Mailbox Services Frequently Asked Questions

  • What is the difference between a mailbox at The UPS Store and a PO Box at the post office?

    With a mailbox at The UPS Store, you get a real street address, not a P.O. Box number. If you’re a business owner, having a real street address as your mailbox can provide you with a professional image for your business. The UPS Store also offers many additional services that the post office does not, services like package acceptance from all carriers, package notification and Call-in MailCheck®, all aimed to save you valuable time.

  • What does my mailing address look like?

    Your mailing address will be the address of The UPS Store location, with either PMB (private mailbox) or the pound symbol (#) designating your individual box. Instead of “The UPS Store,” your name appears first.

    Example:
    Joe Smith
    PMB XXX or # XXX
    12345 Somewhere Street
    Some City, Some State Some ZIP

  • What mailbox sizes do you offer?

    The UPS Store offers various mailboxes sizes. Contact your neighbourhood location today to find out what’s available.

  • How do I open a mailbox?

    Contact your neighbourhood location to discuss the steps to opening a mailbox. You will need to provide two valid forms of identification, one of which must include a photograph.

  • What is a mailbox service agreement?

    The mailbox service agreement is an agreement between The UPS Store location and the primary box holder for the duration you receive mail at that location. Contact your neighbourhood location for more information on getting started.

  • How much does a mailbox agreement cost?

    Because all our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for pricing.

  • Where can I sign up for a mailbox agreement?

    All The UPS Store locations offer mailbox services. Contact your neighbourhood location for more details.

  • What is the minimum length of an agreement?

    Because all our locations are individually owned and operated, the minimum length of agreements may vary. Contact your neighbourhood location for more details.

  • How much mail can I receive at my mailbox?

    Your local The UPS Store associate can help you determine the size of mailbox best suited for your needs. Contact your neighbourhood location for specific information on opening a mailbox.

  • What happens if I receive more mail than will fit in my mailbox?

    If you expect a continued increase in the volume of mail you receive, you may wish to upgrade to a larger mailbox better suited for your needs. Contact your neighbourhood location to find out which options are currently available.

  • Can I receive packages in my mailbox? From other carriers?

    You can receive packages from any carrier with your mailbox agreement.

  • Can I transfer my agreement to another The UPS Store location if I relocate?

    Because each location is individually owned and operated, transfer policies may vary. Contact your neighbourhood location for more details.

  • I'm moving to a different area. Can I open a mailbox before arriving at my new location?

    Yes. Contact The UPS Store location in the area in which you will be relocating for details and requirements. If you are currently a mailbox customer at another The UPS Store location, make arrangements to have your mail forwarded to your new location.

  • Can you forward my mail if I am away?

    Yes. The UPS Store offers mail-forwarding services for mailbox holders. The representatives at The UPS Store can forward your mail to you, anywhere you are. Additional charges may apply.

  • Can you hold my mail if I am away?

    Yes. The UPS Store offers mail-holding services for mailbox holders. The UPS Store can hold your mail for you until you return from a long business trip or a relaxing vacation. Additional charges may apply.

  • Can I call to check if I have mail?

    Yes. The UPS Store offers Call-in MailCheck® for mailbox holders. Save time. Save a trip. Call us to find out if you have mail.

  • When can I pick up my mail?

    If you are a mailbox holder, you can pick up your mail whenever it’s convenient for you. Our locations keep your mail secure, and most locations offer 24-hour access.

  • Can other people receive mail at my mailbox?

    You can add the names of individuals authorized to receive mail at your mailbox. Each recipient will need to provide two valid forms of identification in order to complete some additional paperwork.

  • Can other people pick up mail at my mailbox?

    Yes. You can permit people to pick up your mail by lending them the key to your mailbox. Possession of the mailbox key shall be considered valid evidence that the possessor of the key is duly authorized to remove any contents from the mailbox.

  • Can I buy stamps?

    Yes. The UPS Store offers Canadian postal stamps.

Back to top

Additional Products & Services Frequently Asked Questions

  • What is a House Account?

    The UPS Store House Account program offers frequent customers and small businesses personalized service and a complete portfolio of products and services in one convenient location. When you become a house account customer, you receive monthly billing for easy expense tracking, group authorization so designated individuals can do business at The UPS Store on your behalf, and a one-stop shop for your packaging and document services needs.

  • How do I know if I should open a house account?

    Contact your neighbourhood location to find out if opening a house account is right for you.

    Because all our locations are individually owned and operated, prices may vary. Contact your neighbourhood location for pricing.

  • Can you create custom rubber stamps?

    The UPS Store offers high-quality custom stamps in a variety of sizes and styles, including self-inking models. Contact your neighbourhood The UPS Store location to complete the order form for your custom rubber stamp.

Back to top

Corporate Retail Solutions Frequently Asked Questions

  • What is The UPS Store Corporate Card?

    The UPS Store Corporate Card is designed for companies, non-profit organizations, educational institutions, associations, etc., with a large number of traveling sales representatives, field technicians and/or home-office workers. With the Corporate Card, employees, customers, guests, clients, members, and/or other end users may purchase specific products and services at any The UPS Store location, and all expenses can be charged directly to the CRS Client.

  • With the Corporate Card, can I limit the products and services to which my employees have access?

    As the client, you can set up a default company profile and individual profiles that define what your employees can access.

  • May I use the Corporate Card at all locations?

    You may use the Corporate Card at all The UPS Store locations in Canada.

  • May I get multiple Corporate Cards with the same card number?

    This makes cardholder accountability difficult. Most companies issue cards on an individual cardholder basis.

  • How do I obtain a CRS Corporate Card?

    To find out more about the CRS Corporate Card program, fill out the CRS Business Application to have someone contact you.

  • What is an Alternate Delivery Location (ADL)?

    The ADL program is designed for companies that have a mobile workforce or technicians that need to receive packages while they are out in the field. It provides flexibility on where to send and receive shipments and packages. A shipment may be directed to a designated The UPS Store location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

  • With the ADL solution, what happens if end-users don’t pick up their packages?

    Packages will remain at The UPS Store for a specified amount of time. When that time has expired, the packages will be shipped back to their originating locations or pre-determined destinations.

  • Can customers pick up ADL packages after the account-specified time frame?

    If the program has additional days available with a storage fee, then the package can be held for those additional days. If the package is not picked up by the end of those additional days, the package will be returned to its originating location or pre-determined destination. If the program does not have additional days available, the package will be returned.

  • Can ADL end-users have their packages re-directed to their homes?

    For security purposes, customers are not able to re-direct their shipments to another address. Once delivery is directed to The UPS Store, the shipment cannot be intercepted and re-directed to a different location.

  • How can I become part of the ADL program?

    To find out more about the ADL program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

  • What is your Returns program?

    The Returns program provides customers and/or employees of companies a convenient way to return items or merchandise to the company via The UPS Store. Companies have the option of having all shipping and/or packaging charges billed to them or to have the end-user pay for the service.

  • With the Returns solution, is it better to have The UPS Store employee pack my parcel rather than my customer or employee?

    Our locations are professionally trained in shipping carriers’ packaging guidelines. This includes speciality packaging materials and techniques for a variety of items, including electronics. Whether or not you have The UPS Store location package your item(s) may depend on the value and fragility of the item(s) and the company’s shipping arrangements.

  • How can I become part of the Returns program?

    To find out more about the Returns program, fill out the CRS Business Application to have someone contact you.

  • What is your Exchange program?

    The Exchange program allows The UPS Store to fulfill the role of exchanging merchandise, parts or other items. When an item needs to be returned and replaced, The UPS Store can facilitate the exchange, saving the company valuable time.

  • How can I become part of the CRS Exchange Program?

    To find out more about the CRS Exchange Program, fill out the CRS Business Application to have someone contact you.

  • What business services do you offer?

    The UPS Store can help speed a company’s business transactions by offering its employees and/or customers access to business services such as copying, faxing, printing, mailbox services, packaging, shipping and other related products and services. Companies utilize this program to facilitate communications with customers by using our network as a nationwide business services provider.

  • Can I obtain or purchase a list of your franchised locations?

    We do not make network listings available upon request. However, we will assist you in finding The UPS Store locations that will best fit your needs.

  • We are looking for a temporary solution. Is the Corporate Retail Solutions program right for us?

    Our programs are intended to be long-term, ongoing programs that require contractual agreements.

Back to top

Franchising Frequently Asked Questions

  • What is franchising?

    Franchising allows you to have all the benefits of owning your own business, but with the added support of a recognized brand and an established method of doing business.

    The UPS Store franchise opportunities are available nationwide. With The UPS Store, you can be your own boss with the foundation of our brand, our training, and our systems.

    Our network has more than 35 years of franchising experience, with over 25 years here in Canada. We’ve learned what works through the years, and you can benefit from that knowledge. The UPS Store will provide extensive training and support to help you run and grow your business from Day 1.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What are the financial requirements to be considered for a franchise?

    Franchisees must meet The UPS Store minimum financial requirements and be in a position to capitalize the franchise investment, including working capital and any personal living expenses during the set-up period. Startup costs vary based on the size and location of your new The UPS Store centre.

    Based on the centre’s location and size, the total initial investment cost for a new The UPS Store centre ranges from $169,750 to $193,500, plus required working capital. We require that all prospective franchisees be able to verify a minimum of $80,000–100,000 in liquid assets.* This can be met through any combination of cash, stocks, bonds, mutual funds, retirement accounts, or other non-borrowed source. A co-applicant may also assist in meeting this requirement.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

    *Meeting this requirement does not guarantee the awarding of a franchise.

  • How much can I expect to earn as a The UPS Store franchisee?

    To learn more about the financial aspects of franchising with The UPS Store, we will provide you our Franchise Disclosure Document with certain financial disclosures when you are further along in the evaluation process.

    We also provide you the opportunity to speak with our franchisees. We encourage you to learn about their experiences and to gain a better understanding of the potential of the business.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Do you offer financing assistance?

    The UPS Store provides access to financial resources that know and trust our brand. As an established brand with over 360 locations and over 20 years of franchising experience in Canada, we have relationships with several financial institutions that are ready to help you.

  • How do I apply for a job with UPS or The UPS Store?

    If you are interested in UPS employment opportunities, please visit UPS.ca and visit their careers section.

    If you are interested in applying for a job at particular The UPS Store location, please contact the centre directly. Find the location nearest to you using our centre locator.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Where will my centre be located?

    The UPS Store franchise opportunities are available across Canada. We will work with you to identify and select a location in your area of interest.

    Each The UPS Store franchisee has a protected geographic territory that ensures no other traditional The UPS Store location will be placed in that area.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Can I own more than one The UPS Store location?

    Yes! For qualified The UPS Store franchisees, we may offer reduced franchise fees and specialized training to help them expand their business into multiple centre ownership.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

Back to top

Non-Traditional Franchise Locations Frequently Asked Questions

  • What features can a The UPS Store business centre provide a hotel or convention centre?

    Key features can include reallocating hotel employees to other areas of the hotel, to lower overall staffing costs for the hotel and allowing the hotel management and employees to focus core hotel competencies.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • How can a The UPS Store add to the hotel guest experience?

    Business travelers can enjoy the convenience of having a full-service business centre onsite. An onsite business centre can provide a solution for emergency situations like last-minute reprinting of presentation documents. Guests are likely already comfortable with The UPS Store brand and can trust that their print jobs will be handled effectively. Convention and meeting planners can submit their documents through the online print portal to have them produced on site, saving the time and cost required to ship documents to and from the meeting venue. Guests can have access to the packing and shipping expertise of The UPS Store within your location.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What is the financial benefit to my hotel?

    By adding The UPS Store you could potentially turn your business centre from non-revenue producing amenity into a revenue producing service that may enhance your property and create differentiation for your location.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What can a The UPS Store centre do for my campus?

    The UPS Store can provide retail services as well as customized integrated services, such as student mailroom management and campus print solutions that allow your students and staff to focus on higher education.
    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Who will operate The UPS Store On-campus?

    The UPS Store university locations are operated by experienced, multi-centre franchisee/business owners. These franchisees are motivated to provide world class customer service to the students, faculty and staff.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What are the features of adding a The UPS Store to my location?

    Adding a The UPS Store centre can help to provide your customers valued business services and convenience.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Why The UPS Store?

    Adding a The UPS Store centre to your self storage facility can help differentiate you by increasing resources for your customers.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Will I need to add extra staff for my The UPS Store?

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non-traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

Back to top


Small Business Financing Powered By Thinking Capital

    Application Process

  • How do I know if I qualify for financing?

    We fund small- to medium-sized businesses that meet the following criteria:
    • Canadian-based.
    • In business for a minimum of six months.
    • Minimum average sales of $7,000 per month.
    • Canadian owner who is a Canadian citizen or permanent resident.

  • How much financing can I apply for?

    You can apply for up to $300,000 for your business.

  • What is a small business loan?

    With a loan, you agree to an interest rate and a fixed daily amount payment based on that rate and the loan size. You can choose to repay in 9 or 12 month (186 or 248 equal payments). There is no collateral requirement for our loans.

  • How much do you charge for a loan?

    We charge an interest rate for loans paid through fixed daily payments. You have the option to repay in 9 or 12 months (186 or 248 equal payments).

  • Is collateral required for your loan?

    No, we do not request any collateral.

  • What is your interest rate?

    Our interest rate varies by customer and situation. Please apply online to see how much you qualify for and at what rates.

  • How do you determine how much financing I am eligible to receive?

    We determine the amount you qualify for based on information from the data sources you connect. For example, we can take your processor’s deposits, Paypal and Square transactions, or your cheque deposits and cash deposits into consideration.

  • If I don’t process debit and credit card sales can I still apply for financing?

    Yes. We will determine the amount you qualify for based on your bank statements and any other data sources like Paypal and Square transactions that you are able to provide from the last 12 months.

  • If I don’t have an email address can I still apply online?

    An email address is required.

  • I just opened my business; am I still eligible to receive financing?

    If your business is at least six months old, you can apply for financing.

  • I am planning to move my business to a new location; can I still apply for financing?

    Yes, but please inform us of your planned move when you apply.

  • I just moved locations; am I still eligible to receive funding?

    Yes. As long as your business has been operational for the past six months, you can apply for financing.

  • Can I still apply for funding if my business is up for sale?

    Unfortunately, we cannot move forward with your application if your business is currently for sale. However, this does not mean that you can’t receive financing from us in the future, once your business is no longer for sale.

  • Do you finance all types of businesses?

    We fund businesses in nearly every industry, including restaurants, retail, auto repair, and beauty salons.
    We do not fund start-ups that have no revenue.

  • What types of businesses do you work with?

    We work with existing small- to medium-sized businesses across Canada in a variety of industries, including restaurants, retail, auto repair, and health and beauty.

  • I don’t own 100% of my business; can I still apply for financing?

    If you own at least 75%, you can apply alone. If you own less than 75%, your co-owner(s) information is also required.

  • How much of the business do I need to own in order to apply?

    We require a minimum of 75% ownership on file.

  • Do I have to submit my SIN during the online application?

    No, you do not have to submit your SIN in order to apply online.

  • Who can I submit as an emergency contact on my application?

    Anyone that is not an owner of the business can be listed as an emergency contact.

  • How does having more than one credit/debit card terminal affect my application?

    This will not affect your application; simply indicate how many terminals you have at your business location on your application.

  • What qualifies as a government ID?

    Any valid ID issued by a Canadian government agency is considered government ID (e.g., driver’s license, passport, or permanent resident card).

  • What happens after I apply for financing?

    Once we’ve received your application, we will send you an email confirmation with instructions or someone will contact you within 24 hours. If you have any questions, you can also contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • How long is the application process?

    It takes approximately 10 minutes to complete your online application.

  • How can I speed up the application process?

    To help make the application process as smooth as possible you can:

    1. Make sure all contract pages are signed and dated where necessary.
    2. Send clear documentation; submit a photo via text if that is easier.
    3. Submit all requested documentation with the initial contract.

  • How will I know that I have been approved for financing?

    You will receive an email confirmation outlining your approval from Thinking Capital.

  • How quickly can I expect to receive financing?

    Upon approval, you can expect to receive your funds in as little as 24 hours.

  • Are there restrictions on what I can use the financing for?

    You can use the funds for anything related to your business, such as driving growth through renovations, inventory, expansion, equipment marketing and advertising.

  • What documents do I need to submit?

    For all applications we require:
    1. Signed and dated contract pages.
    2. Government-issued photo ID.
    3. A void cheque.
    4. Data Release Form (if a payment processor is connected).

    To qualify for financing, a number of factors are considered. Additional documentation may be required, depending on how much financing you need.

  • Will my credit score be affected?

    Applying for financing will not affect your credit score.

  • Can I apply for financing for multiple businesses and locations?

    Yes. We will work with you to minimize the documentation required and to make the application process as simple as possible.

  • My business is experiencing a slow season. Can I still apply for financing?

    Yes. We understand that your business may have a high and low season. We consider the last 12 months of your history in making our decision.

  • What is a Data Release Form (DRF)?

    A data release form provides us with permission to receive your monthly and daily batch outs from your processor.
    We have developed a safe and secure way to obtain this data from your processor.

  • What is a Merchant Identification Number (MID)?

    A merchant identification number is provided to you by your processor. It is unique to your company and is linked to your terminal.

  • How do I know if I have the correct Merchant Identification Number (MID)?

    Here is a list of the most common processors and their MID characteristics:
    Moneris:
    • Begins with a 1, 2, or 4 (may also begin with a 30 followed by a 1, 2 or 4)
    • Nine digits long
    Paymentech:
    • Begins with a 5 and is seven digits long
    Global/EVO:
    • Minimum of 10 digits and a maximum of 16
    • Ends in 5703, 5704, 5705 or 5727
    Collective POS:
    • Follows the following format: CLI-xxxxxxxxxxxxxxx
    TD:
    • Begins with a 2 and is eight digits long
    POS West:
    • Two numbers followed by one letter and ends with five numbers

  • Do I need to change my current processor if I accept financing from The UPS Store Small Business Loans powered by Thinking Capital program?

    We have developed relationships with many processors, reducing the need for our customers to change processors once approved for financing. However, there are cases where a customer may need to change their current processor to one that we work with. If this is the case, we will help facilitate the transition during your application.

    If you have any questions, you can contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • Receiving Funds and Additional Funds

  • How will I receive my financing?

    During the application process, you will be requested to provide your business bank account information (a void cheque).
    Once your application has been approved, we will send your funds via wire transfer to the bank account obtained from your void cheque.

  • How long will it take for the funds to appear in my bank account, once you send the wire transfer?

    Depending on the bank you work with, you may see your funds as early as the same day.

  • How do I repay the financing I have received?

    Payments are automatically deducted from the business bank account that you provided during your application.

  • I no longer have an outstanding balance; can I apply for more financing?

    Yes. You can re-apply online or contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • Can I make additional payments to my account?

    Yes. If you have any questions, you can contact one of our Customer Success Agents at 1-866-682-9604
    during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • Customer Service

  • Who can I contact if I have questions regarding my account?

    If you have any questions, you can contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • Who can I contact for more information regarding Staples Business Loans powered by Thinking Capital?

    If you have any questions, you can contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • What if my Merchant Identification Number (MID) changes while I have an outstanding balance?

    You can contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours:
    9:00 am-6:30 pm EST, Monday to Friday.

    You can also use the “Contact Us” tab on our website for more information. https://www.thinkingcapital.ca/contact

  • Where can I locate information about my account?

    As an approved customer, your account information may be accessed by logging into your Thinking Capital Customer
    Account located on our website. Use the log in you created when you applied for funding.

    You can contact one of our Customer Success Agents at 1-866-682-9604 during regular business hours:
    9:00 am-6:30 pm EST, Monday to Friday.

  • How can I access my Customer Account?

    Click on the “Log in” button at the top of our www.thinkingcapital.ca website and enter your customer log in credentials.
    If you do not remember your customer portal password, click on the “Forgot Password?” link.

  • How can I obtain a copy of my contract?

    You and every additional owner who has signed the contract will receive a copy by email.

    Alternatively, please call our Customer Success agents at 1-866-682-9604 during regular business hours:
    9:00 am-6:30 pm EST, Monday to Friday to arrange for a copy to be resent to you.

  • How can I find out the current outstanding balance is on my account?

    Your balance can be accessed simply by logging into your Customer Portal or you may contact one of our Customer
    Success Agents at 1-866-682-9604 during regular business hours: 9:00 am-6:30 pm EST, Monday to Friday.

  • How do I access my account statement?

    Your statements can be located under “Statements” in the “My Account” section when you log into your Customer Account.

  • What information is available on my statement?

    When you log into your account statement, you will see the following information:
    1. Funds repaid
    2. Balance
    3. Transactions (payments, invoices, etc.)

  • Can I print my statement?

    Yes. Log into your Customer Account and print the statement you need.

  • How do I connect my PayPal account?

    Essentially you will need to create an API signature to connect your PayPal account.
    To do so, please follow the six steps outlined below:
    1. Log into your PayPal business account at www.paypal.com.
    Click the profile icon (paypal) at the top right side of the page.
    2. From the Business Profile menu, select Profile and Settings.
    3. Proceed to the left side of the menu; click My Selling Tools.
    4. Go to the Selling Online section; click the Update link for the API Access item.
    5. To generate the API Signature, click Request API Credentials on the API Access page.
    6. Select Request API signature and click Agree and Submit to generate the API signature.

Back to top

Franchise Opportunities Are Available