The UPS Store can help with product exchanges and replacements from your customers across Canada


The UPS Store CRS Exchange program enables you to efficiently coordinate product and merchandise exchanges from your customers and employees across Canada. Let us be your business storefront, corporate office or warehouse and handle exchanging goods, parts or other items on your behalf.

Features and Benefits


  • The CRS Exchange Program provides your customers and/or employees with a convenient option for exchanging items.
  • Since both inbound and outbound shipments are done simultaneously, your company saves time in facilitating the exchange.
  • If you choose, all transactions are consolidated on an itemized monthly bill, helping to streamline your accounting and administrative duties.


  • Your CRS Exchange Program can use any UPS® service level.
  • You have the flexibility to have the items returned to you that have been professionally packaged at The UPS Store.
  • You have the option to have shipping and packaging charges billed directly to you or to have your customer incur part or all of the charges.
  • The UPS Store will work with you to develop an exchange solution that best fits your company’s needs.

How it works

  1. You select The UPS Store locations you would like to utilize.
  2. Your customer, employee, guest, client, member, and/or other end user requests an exchange of merchandise, parts or other item and is directed to the appropriate location.
  3. You ship the package to the specified The UPS Store location.
  4. At his/her convenience, that individual will go to The UPS Store, presents the required identification or other info you require, and exchanges their item for the new one.
  5. The UPS Store location follows the specified instructions agreed with you to pack (as necessary) and ship the item back to you.
  6. If you choose, you receive a consolidated and itemized monthly bill of all transactions.

More Information

To find out how our Corporate Retail Solutions can be tailored to your specific business needs, fill out the CRS Business Application to have someone contact you.

Related Information

Our Returns solution gives your customers and/or employees an easier way to return items and/or merchandise to you.


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