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Most Frequently Asked Questions

  • What are the financial requirements to be considered for a franchise?

    Franchisees must meet The UPS Store minimum financial requirements and be in a position to capitalize the franchise investment, including working capital and any personal living expenses during the set-up period. Startup costs vary based on the size and location of your new The UPS Store centre.

    For a traditional centre and based on the centre’s location and size, the total initial investment cost for a new The UPS Store centre ranges from $174,000 to $198,500, plus required working capital. We require that all prospective franchisees be able to verify a minimum of $80,000–100,000 in liquid assets.* This can be met through any combination of cash, stocks, bonds, mutual funds, retirement accounts, or other non-borrowed source. A co-applicant may also assist in meeting this requirement.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

    *Meeting this requirement does not guarantee the awarding of a franchise. All funds in Canadian dollars. These figures are subject to change; see our Franchise Disclosure Document (FDD) for current amounts. Meeting the minimum liquid assets requirement does not guarantee approval or award of a The UPS Store franchise.

  • How much are franchise royalties with The UPS Store®?

    As indicated in our current Franchise Disclosure Document, The UPS Store Canada collects 7 percent of franchise owners’ Sales Subject To Royalty (SSTR) plus a 3% Advertising fee which goes to support national marketing efforts.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

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  • How much can I expect to earn as a The UPS Store franchisee?

    To learn more about the financial aspects of franchising with The UPS Store, we will provide you our Franchise Disclosure Document with certain financial disclosures when you are further along in the evaluation process.

    We also provide you the opportunity to speak with our franchisees. We encourage you to learn about their experiences and to gain a better understanding of the potential of the business.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Do you offer financing assistance?

    The UPS Store provides access to financial resources that know and trust our brand. As an established brand with over 350 locations and over 30 years of franchising experience in Canada, we have relationships with several financial institutions that are ready to help you.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Will I need to add extra staff for my The UPS Store?

    We recommend at least two staff members per location.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Where will my centre be located?

    The UPS Store franchise opportunities are available across Canada. We will work with you to identify and select a location in your area of interest.

    Each The UPS Store franchisee has a protected geographic territory that ensures no other traditional The UPS Store location will be placed in that area.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Who ultimately selects the location for The UPS Store® franchise in the area I am interested in?

    The UPS Store will work with you to help you find an acceptable location based on your preferences, available markets and the company’s overall franchise system expansion goals and site selection criteria. We must approve the location of your centre, but the final decision and responsibility on franchise site selection will be yours.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

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  • Are there existing The UPS Store franchises for sale near me?

    There are a number of existing franchise locations available for sale and ready for business under new ownership, along with opportunities to open new centres in untapped markets.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

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  • Can I own more than one The UPS Store location?

    Yes! For qualified The UPS Store franchisees, we may offer reduced franchise fees and specialized training to help them expand their business into multiple centre ownership.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Do I need to be a Canadian citizen to obtain a franchise?

    To obtain a The UPS Store franchise you will need either Canadian citizenship, landed immigrant status or a valid PR card.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • How do I apply for a job with UPS or The UPS Store?

    If you are interested in UPS employment opportunities, please visit UPS.com and visit their careers section.

    If you are interested in applying for a job at particular The UPS Store location, please contact the centre directly. Find the location nearest to you using our store locator.

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

Non‐Traditional Franchise Locations Frequently Asked Questions

These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

  • What features can a The UPS Store business centre provide a hotel or convention centre?

    Key features can include reallocating hotel employees to other areas of the hotel, to lower overall staffing costs for the hotel and allowing the hotel management and employees to focus core hotel competencies.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • How can a The UPS Store add to the hotel guest experience?

    Business travelers can enjoy the convenience of having a full‐service business centre onsite. An onsite business centre can provide a solution for emergency situations like last‐minute reprinting of presentation documents. Guests are likely already comfortable with The UPS Store brand and can trust that their print jobs will be handled effectively. Convention and meeting planners can submit their documents through the online print portal to have them produced on site, saving the time and cost required to ship documents to and from the meeting venue. Guests can have access to the packing and shipping expertise of The UPS Store within your location.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What is the financial benefit to my hotel?

    By adding The UPS Store you could potentially turn your business centre from non‐revenue producing amenity into a revenue producing service that may enhance your property and create differentiation for your location.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What can a The UPS Store centre do for my campus?

    The UPS Store can provide retail services as well as customized integrated services, such as student mailroom management and campus print solutions that allow your students and staff to focus on higher education.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • Who will operate The UPS Store on‐campus?

    The UPS Store university locations are operated by experienced, multi‐centre franchisee/ business owners. These franchisees are motivated to provide world class customer service to the students, faculty and staff.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What are the features of adding a The UPS Store to my current business or retail location?

    Adding a The UPS Store centre can help to provide your customers valued business services and convenience. This would help make your existing business even more convenient with the wider range of services offered. This would be particularly beneficial for smaller communities who may not currently have shipping or printing services locally.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • How would The UPS Store benefit my self‐storage facility?

    Adding a The UPS Store centre to your self-storage facility can help differentiate you by increasing resources and providing conveniences for your customers. In addition to moving and packing supplies, your existing customers will have the opportunity to receive mail and packages with a mailbox rental and would enjoy full service printing services on site.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • What are the financial requirements to be considered for the Walmart store-in-store program?

    Remember that whether you are looking to invest in a traditional The UPS Store location, or a non-traditional, Walmart store-in-store location, it is required that franchisees meet The UPS Store minimum financial requirements and be in a position to capitalize the full franchise investment, including working capital and any personal living expenses during the set-up period.

    The total start up cost for the Walmart store-in-store program is $85,000* per location. This is a multi-unit offering only, requiring a minimum commitment of 5 units. This includes the franchise fee for a five (5) year term, plus centre buildout, equipment and training. Operating costs will vary based on type of centre, location, size, and lease and labour rates. Working capital is additional and estimated at $40,000 per location. Note also that there is a minimum 50% cash investment required to qualify.*

    The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

    *Meeting this requirement does not guarantee the awarding of a franchise. All funds in Canadian dollars. These figures are subject to change; see our Franchise Disclosure Document (FDD) for current amounts. Meeting the minimum liquid assets requirement does not guarantee approval or award of a The UPS Store franchise.

  • How does a Walmart store-in-store solution differ from other franchise opportunities offered by The UPS Store?

    There are some other factors that you should consider before deciding that this is the right opportunity for you. To begin, this is a 7 day per week operation. Required operating hours are Monday to Friday 9am to 7pm plus Saturday and Sunday from 10am to 5pm without exception. Unlike a traditional centre, this solution will enjoy lower occupancy costs – just 8% of sales or $1,300 per month, which ever is higher*. That includes heating and electricity. Also unlike a traditional centre, this solution also has lower equipment lease payments as just one full-colour production printer required in store. Most importantly, this a multi unit offering only and requires a minimum investment of 5 units to be considered for this opportunity.

    These figures are subject to change; see our Franchise Disclosure Document (FDD) for current amounts. Meeting the minimum liquid assets requirement does not guarantee approval or award of a The UPS Store franchise. The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • I am interested in only one store‐in‐store location within a Walmart. Can I?

    No. That opportunity is strictly a multi‐centre ownership opportunity.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

  • I am interested in the store‐in‐store location within a Walmart outside of Canada. Is that available?

    No. That opportunity is only available in Canada.

    These frequently asked questions provide preliminary information to companies that may be interested in opportunities to host non‐traditional The UPS Store locations. If you are interested in exploring The UPS Store franchising opportunities, please visit the Franchising Opportunities page.

    This is not an offer of a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.