Privacy Policy

Privacy Policy

Effective Date: June 22, 2026

The UPS Store Canada (“The UPS Store,” “we,” “us,” or “our”) respects your privacy concerns.  This Privacy Notice describes the types of personal information we obtain about consumers via www.theupsstore.ca  (the “Site”), software applications made available by us for use on or through computers and mobile devices (the “Apps”), and offline business interactions you have with us, such as via postal mail.  Collectively, we refer to the Site, Apps, and offline business interaction as the “Services.”  This Privacy Notice also describes how we may use the information, with whom we may share it, and the measures we take to safeguard the personal information we collect.  In addition, we tell you how you can ask us to (i) refrain from sending you marketing email communications, and (ii) answer questions you may have about our privacy practices.

The UPS Store® locations in Canada are independently owned and operated by licensed franchisees of MBEC Communications Inc. (“The UPS Store Canada”), the Master Licensee of The UPS Store, Inc., a subsidiary of United Parcel Service of America, Inc. The UPS Store® and other UPS® trademarks are owned by United Parcel Service of America, Inc. and are used under license.

  • This Privacy Notice does not apply to the collection of consumer information by our independently owned and operated franchised center locations, which each franchisee controls individually.
  • This Privacy Notice does not apply to United Parcel Service, Inc., which is subject to its own Privacy Notice that can be found here.
  • This Privacy Notice does not apply to The UPS Store Inc., which is subject to its own Privacy Notice that can be found here.

The following topics are covered in the text below:

  • Information We Obtain
  • How We Use The Information We Obtain
  • Interest-Based Advertising
  • Information We Disclose
  • Your Options
  • Non-The UPS Store Places and Services
  • How We Protect Personal Information
  • Use of Services by Minors
  • Updates To Our Privacy Notice
  • Accessing and Deleting Your Personal Information
  • How To Contact Us

Information we obtain

  •  Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number);
  • Payment information (including payment card details);
  • Information about your transactions with us, such as products and services you purchase;
  • Information provided in response to surveys;
  • Username, password and other credentials used to access The UPS Store products and services, including information in your public social media profile if you register via a social media website or tool;
  • The geographic location of your mobile device if you access our Services via a mobile device;
  • Information you may upload to our Services, such as information contained in documents you upload for printing services;
  • Personal information of other individuals that you provide to us; and
  • Other personal information that may be provided to us to obtain a The UPS Store product or service.

Personal information is information that allows you to be identified or contacted individually. Personal information may be collected when you complete any online form, application, survey or request for information. Therefore, if you do not wish for us to obtain your personal information, please do not submit it to us. However, if you choose not to provide certain personal information, we may be unable to provide the services you requested.

We collect this personal information from you and your device, as well as from our franchisees, publicly available databases, providers of small business contact data, and our joint marketing partners.  If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

In addition, when you visit our Services or interact with The UPS Store Canada-related tools, widgets or plug-ins, we may collect certain information by automated means, such as IP address (from which we may derive your approximate location), unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity.  When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers, and the information and files downloaded by the App, based on your device number.

When you visit our Services, this information may be collected through “cookies” and “web beacons.”  A “cookie” is a text file sent to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.  A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages or applications to web servers and may be used to transmit information back to a web server.  Through our automated collection efforts, The UPS Store Canada collects and stores “clickstream data” to help us understand usage patterns.

With your permission, we may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals.  We may use your device’s physical location to provide you with personalized location-based services and content.

We may also use third-party web analytics services on our Services, such as those of Google Analytics.  These service providers help us analyze how visitors use the Services and may also collect information regarding your use of other websites, apps and online resources.  The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.  You can learn about the opt-out tool for Google Analytics provided by Google by visiting https://tools.google.com/dlpage/gaoptout.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies.  Please note, however, that without cookies you may not be able to use all of the features of our Services.  Our service providers may collect personal information about our visitors’ online activities over time and across third-party websites when using our Services.  Our Services are not designed to respond to “do not track” signals from browsers.

The providers of third-party apps, tools, widgets and plug-ins on our Services, such as Facebook “Like” buttons, may also use automated means to collect information regarding your interactions with these features.  This information is subject to the privacy policies or notices of these providers.

How We Use The Information We Obtain

If you are interested in becoming a The UPS Store franchisee in Canada, we use the information you provide to offer more information about franchising opportunities and to process franchise applications.

  • To respond to requests for more information about The UPS Store Canada franchising opportunities.
  • To respond to and process an application for a The UPS Store Canada franchise.
  • Provide and arrange for products and services you request, such as printing and package tracking services;
  • Process and collect payments;
  • Provide customer support and respond to and communicate with you about your requests, questions and comments;
  • Communicate with you about products and services we believe may interest you;
  • Communicate about, and administer your participation in, special events, programs, webinars, surveys, contests, sweepstakes, and other offers or promotions;
  • Establish and manage your accounts;
  • Verify your identity;
  • Enable you to post on our blogs;
  • Send information to your contacts if you ask us to do so;
  • Process claims we receive in connection with products and services you request;
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products and services; and performing accounting, auditing, billing, reconciliation and collection activities);
  • Perform data analyses (including market and consumer research, trend analysis and financial analysis);
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • Comply with applicable legal requirements and our policies.

In addition to the uses outlined above, we may use your personal information to establish and verify your identity if you submit information to us, provide services and support to visitors to our Website, improve the Website and tailor it to your preferences, provide you with updates, promotions and other information about us, and maintain the security and integrity of our systems.

You may opt out of these types of communications with us at any time.

When you visit our Website, as with most other websites, certain information is automatically logged about your visit. This information may include your IP address, the number assigned to your computer when it is connected to the Internet; your operating system, screen settings, Web browser software, and referring website. It is used for system improvement and administration, security, statistical analysis purposes, and other internal business purposes.

We may also anonymize your personal information by removing any information that could identify or contact you, and combine this non‐personal information with that of other visitors to the site.   We use non‐personal information for internal business purposes, such as analysis and planning by our marketing and customer service departments.

Through our Services, The UPS Store (Canada) or our franchisees may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.  This section of our Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites because The UPS Store participates in advertising networks.  Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means.  These networks track your online activities over time by collecting information through automated means, including cookies, web server logs, and web beacons.  The networks use this information to show you advertisements that may be tailored to your individual interests.  The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites.

This data collection takes place both on our Services and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts.  To learn about how to opt out of this ad network’s interest-based advertising in desktop and mobile browsers, click here and here.  To opt out in mobile apps, you may download the AppChoices app here.

 Information We Disclose

The UPS Store Canada does not sell or otherwise disclose personal information about you, except as described in this Privacy Notice.  The UPS Store Canada discloses personal information to third parties that perform services on our behalf, in accordance with our instructions.   We do not authorize these third parties to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  We also may disclose information to our affiliates, resellers, shipping carriers, and joint marketing partners.

We may employ third-party contractors to perform functions on our behalf, which may include assisting us in processing your information. We share personal information with such contractors to assist us in using the data for the purposes outlined in this Privacy Policy. These contractors are contractually required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than those authorized by us.

We may share your personal information with our affiliates and franchisees to respond to your requests, provide the requested services, or offer services that may be of interest to you. Each Franchise is owned and operated independently from The UPS Store and is solely responsible for its own acts and omissions. We may also share information related to your customer service query with affiliates, franchisees, and other third parties to address it properly.

We may provide your personal information to government agencies as required by law or regulation. In addition, we may release your personal information in the unlikely event that we deem such release necessary to comply with the law or to protect us, our affiliates, customers, or franchisees.

We may share non‐personal information, including anonymized data derived from personal information collected from this Website, with third parties or our Affiliates.

We retain personal information only as long as reasonably necessary for the purposes identified in this Privacy Notice or as required by law.

If all or a portion of a franchisee, or substantially all of a franchisee’s assets, is sold to another business entity, personal information collected from the Website will likely be among the assets transferred to that business entity.

Your Options

You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails.  To learn how to opt out of ad network interest-based advertising, please click here and here.  To receive no further marketing calls or text messages from us, please contact us as described in the “How To Contact Us” section below.

How We Protect Personal Information

The UPS Store seeks to use reasonable administrative, technical and physical safeguards designed to protect personal information within our organization.  Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the “How To Contact Us” section below.

Use of Services by Minors

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from individuals under 18.

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically.  The “Effective Date” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised.  Any changes will become effective when we post the revised Privacy Notice on the Services.  The UPS Store will provide a prominent notice on the Services and/or Sites to notify you of any significant changes to our Privacy Notice and as required under applicable law.

Access to, Correction of, or Information Concerning, Electronic Messages:

CASL legislation governs commercial electronic messages:
You may request access to, correction of, or information about our handling of your personal information in accordance with applicable privacy laws.
You may withdraw your consent to receiving marketing communications at any time in accordance with applicable anti-spam laws.

How To Contact Us

MBEC Communications Inc.
1115 North Service Road West, Unit 1
Oakville, ON
L6M 2V9
Tel: 1‐800‐661‐6232

Attention: Steve Moorman
Privacy Officer
privacy@theupsstore.ca
 If you have any questions or comments about this Privacy Notice, please contact us by email at the above address.

You may also write to us at:
MBEC Communications Inc.
1115 North Service Road West, Unit 1
Oakville, ON
L6M 2V9

Franchise Opportunities Are Available