FAQ

Do you provide assistance with customs forms for international shipments?

• Yes, our team can assist you with completing customs forms for international shipments. We’ll help ensure that all necessary information is accurately provided to expedite the customs clearance process.

What should I do if I need to return an item but don’t have access to a printer for the return label?

• If you’re unable to print the return label, you can visit our store and use our Printing Services to have the label printed. Simply bring the label saved on a USB drive or email it to us, and we’ll take care of the printing for you.

Can I drop off my Amazon returns outside of store hours?

• Unfortunately, Amazon returns can only be processed during our store’s operating hours. Please check our store hours and plan your visit accordingly.

Do you offer packaging and shipping services for oversized or oddly shaped items?

• Yes, we offer packaging and shipping services for oversized or oddly shaped items. Our team will assess the dimensions and weight of your item and provide appropriate packaging solutions to ensure safe and secure transportation.

Are there any items that are prohibited from being shipped through your store?

• Yes, there are certain items that are prohibited from being shipped through our store, including hazardous materials, illegal substances, and items restricted by local, state, or international regulations. Please inquire with our team if you’re unsure about the eligibility of your item for shipping.

Do you offer packaging materials for purchase if I prefer to pack my items myself?

• Yes, we offer a selection of packaging materials for purchase, including boxes, envelopes, bubble wrap, and packing tape. You can purchase these materials from our store to pack your items yourself before shipping.

Is there a maximum weight limit for packages that can be dropped off for shipment at your store?

• While there is no specific maximum weight limit for packages, extremely heavy items may require special handling or additional fees. Please consult with our team for guidance if you’re shipping unusually heavy items.

Can I request signature confirmation or delivery insurance for my shipments?

• Yes, you can request signature confirmation or purchase delivery insurance for your shipments for added security and peace of mind. Our team will assist you in selecting the appropriate options based on your preferences and the value of your items.

What should I do if I need to ship an item urgently and require same-day delivery?

• If you require same-day delivery for your shipment, please contact our store as soon as possible to discuss same day delivery options. We’ll work with you to arrange for the fastest possible delivery based on your needs and location.

Do you provide packaging materials for fragile items such as glassware or electronics?

• Yes, we offer specialized packaging materials for fragile items such as glassware, electronics, and delicate objects. Our team will ensure that your items are securely packed to minimize the risk of damage during transit.

Can I drop off prepaid DHL return packages for other retailers at your store?

• Yes, we are also an authorized DHL Shipping Center, you can drop off prepaid DHL return packages for other retailers at our store. Simply bring the properly packaged and labeled package, and we’ll process the return for you.

Can I schedule a pickup for my DHL packages from your store?

• Yes, you can schedule a pickup for your DHL packages from our store. Contact us to arrange a convenient pickup time for your shipments.

Do you offer shipping services for documents and paperwork?

• Yes, we offer shipping services for documents and paperwork through UPS and DHL. Whether you’re sending legal documents, contracts, or other important paperwork, we can help you choose the appropriate shipping option.

What should I do if I need to change the contents of my shipment after dropping it off at your store?

• If you need to make changes to the contents of your shipment after dropping it off at our store, please contact us immediately. Depending on the status of the shipment, we may be able to assist you in making the necessary modifications.

What is the estimated delivery time for shipments sent through UPS or DHL?

• The estimated delivery time for shipments sent through UPS or DHL varies depending on the destination and the selected shipping service. Our team can provide you with an estimated delivery timeline based on your specific shipment details.

Can I drop off my UPS or DHL packages for shipment without a box or envelope?

• In most cases, packages should be securely packaged in a box or envelope before dropping them off for shipment. However, if you need assistance with packaging, our team can help you select the appropriate packaging materials for your items.

What should I do if I need to ship items to multiple addresses?

• If you need to ship items to multiple addresses, you can either create separate shipments for each address or provide us with a list of addresses, and we can assist you in coordinating the shipments accordingly.

What should I do if I need to ship an item that requires special handling, such as refrigeration or temperature control?

• If you need to ship an item that requires special handling, such as refrigeration or temperature control, please contact us to discuss your specific requirements. Depending on the nature of the item, we may be able to provide specialized shipping solutions to meet your needs.

Do you offer door-to-door cargo shipping for multiple boxes to other countries?

• Yes, we offer door-to-door cargo shipping services for international shipments, including the transportation of multiple boxes. Our team will assist you in arranging the shipment, coordinating pickup, and ensuring delivery to the destination address in another country. Contact us for more information and to discuss your specific cargo shipping needs.

 

For further information or assistance, please don’t hesitate to contact us with any additional questions.