Keeping Control
There was once a television anchor that kept a typewriter on his desk at all times. The computer age had taken most newsrooms by storm, including his, but he was looking for security; a little bit of control in case the computers crashed just before he had to go on the air. We’ve all felt that way before. If you’ve ever had the desire to control the external communications of your company, developing an effective brochure should be the first thing you do.
Though the age of technology is booming around us, a printed brochure will never go out of style. The content should be focused on the direct message, the look should grab the attention of the reader and special consideration should be given to the placement of the finished product. By choosing the avenue to display or distribute your brochure you can virtually guarantee your customers ease in coming to you.
Brochures allow for the convenience of brief, targeted messages directly in the hands of prospective customers. They ensure the portability that means your message can follow them to their work place, until they have a spare minute between appointments or after lunch. Brochures can be printed in a variety of ways, allowing you to determine your own cost basis. They can be as simple as black and white copy on a tri-fold sheet or as complex as text combined with full-color graphic images and photographs on several pages of glossy paper. A built-in benefit of the brochure format is that it also allows customers to easily pass on your information to others.
The Glass is Half Full
Optimism sells! When you’re writing your copy, always look for a positive way to deliver the message. Always assume a sale, new customer or financial contribution. Focus on the benefits to the audience; everyone likes to think they’re getting something out of the decisions they make. Tell them what great service they can expect if they come to you to service their car, or what a great feeling they will get from helping someone else in need. This is the time to sell yourself!
Always stress a benefit over a feature. Features are great for information. “This is what my product can do.” Instead, try telling your audience what that feature will mean to them. “This feature will save you time when you come to us for service.” People always like to know that they’re getting the most for their time and money.
Print enough brochures so that you can cover all the bases. Place them on your countertop and make sure to restock regularly. Ask if you can distribute them at the offices of organizations or companies in related fields to help spread the word. Remember the brochure will do your speaking for you. Always include your address, phone number, Web site and e-mail address so readers can easily seek out more information.
Always carry copies of your brochure with you. They make a very professional first impression for your group or business and provide much more information than a business card. Better yet, attach a business card to your brochure so you can be prepared to promote your organization wherever you go.
The purpose of a brochure is to gain something directly from the use of the brochure (i.e., recruit volunteers, gain financial support, educate prospective customers, etc.). Be sure that all elements of your brochure support its purpose. The copy, visual elements, and distribution plan should all be in line with your final objective.
Helpful Hints for Dealing with Competitor’s Brochures
Never under- or over-estimate the power of your competitor’s brochures. Their brochures are probably carrying just as much information as your own brochure. You do want to make sure your brochures are similar in size and format (coloured print, lots of photos, major headlines, etc.) But, you also want to make sure your message is clear as to what your company does. Having a grandiose brochure won’t help get that sale unless you provide the information to your potential customer that makes them want to deal with you over the competition.
So make sure your brochure is:
• visually pleasing
• clear on content and product / services offered
• easy to read and straight to the point
• printed professionally
Most Importantly, make sure the brochure
• has your contact information including location, phone, fax, websites, social media sites
You wouldn’t believe how many brochures I see that do not have a means to reach the business clearly printed on them. I received one just the other day. The brochure is very well designed and professionally printed. Everything I need to know about the product is readily available — except how to reach the company. This particular brochure was produced by a franchise for it’s franchisee’s with a location on the back to complete the franchisee’s individual contact information. Guess what – this was blank. No local card attached to the brochure – nothing.
So now if I want to find out more about this product and deal locally, I have to research the franchise, locate the local franchisee — well guess what? It’s not going to happen. I’m not that interested in the product to do all this.
Definite NO-NO!
• Do not “bad-mouth” your competition. You can point out attributes of your company that make you exceed your competition’s services – but NEVER ‘cut-down’ your competition.
You never know – they may get too much work some day and want to share the wealth with you. They won’t if you have hindered their business. Not to mention that your potential customers prefer to make up their own minds, not hear from you that your competition doesn’t cut it. If they truly don’t – the consumer will prove this in time and your company will be the one still holding ground in the marketplace!