Customer Testimonials

We wouldn’t be here if it weren’t for you, our customers. Have an experience you’d like us to know about? Submit our website Contact Us form and select ‘Submit a Testimonial’ in the subject area. Tell us your story…. With your permission, we may highlight it on our website.

To the store manager of The UPS Store #401,

I would just like to extend my sincere appreciation to one of your employees for all his kindness, guidance and patience with me while scheduling a pick up out of Ajax, Ontario to Winnipeg recently.

His name is Robert and he is a real gem! He walked me through the UPS parcel shipment and delivery process online. He was very cheerful and calm when dealing with my calls (and there were several as this was my first time doing a long distance shipment). He was extremely knowledgeable and familiar with the process. I realize that this is a very busy time of year for your store and your employees over the holidays but Robert was a star in my eyes! I felt you should know what a delightful employee Robert is and I wanted to acknowledge him for that. In closing, I would certainly recommend your UPS store to anyone because of how I was treated.

– Shawn N.

Kavish,

Thank you very much for your efforts to ensure my grandmother received her Christmas gift on time. It was very thoughtful of you and appreciated by my family.

– Miranda M.

To The UPS Staff especially Josh,

…Straight from my heart. Thank you for your help and great service.

– H & K B.

Hi Josh,

Just a note to let you know how much I appreciated your over the top service yesterday with regards to our feature sheets!

It meant a lot to us… we sincerely appreciate the business relationship we are enjoying with your company!

Thank you again,

– Alina S.R.

I want you to know that I appreciate the character qualities of your amazing staff. Your competitors in the neighbourhood might be easier to find but it’s worth a few minutes to hunt for your UPS store on Regent Ave West because Ken is consistently alert, friendly and professional. He seems genuinely glad to provide exceptional service.

Your truly amazing staff always greet me promptly with a nice smile, direct eye contact and a sincere “Hello, how may I help you?” They are attentive to every detail of my little printing projects — provide a first copy so that I can confirm they got it right. Even if they are multitasking, they give priority to the paying customer at the counter. I appreciate that very much! They take care to put my high-quality colour copies neatly into a folder, and as they complete the payment transaction as well as provide me promotional material regarding special UPS deals that might interest me. They are polite, efficient, tech-savvy, and business-minded.

I intend to continue to spend my money at your UPS store simply because I receive exceptional service from all of them.

Sincerely,

– Dave

To whom it may concern,

Last week I had the pleasure of dealing with a gentleman named Josh Kass. I called for information regarding printing onto clothing and received exceptional service! Not only did he provide me with all answers I required but he did it in a polite and knowledgeable way that made me feel special. He gave me fair and honest advice; with his service it truly changed the way I perceive The UPS Store / UPS and what they can do for me. Please understand I am a professional customer sales representative/manager and based on his performance last week I would suggest him to any employer, family member or friend.

Thank you for your time in advance,

– Ciara S.

To whom it may concern,

I have been to your store many times “The UPS Store on Regent” and have had all my printing services done at your store this past year. I can honestly say that you have fabulous staff and I have always been more than satisfied with the quality of your prints & excellent customer service. I have seen you a few times at the store as well and was quite impressed with your work ethic and how you value your clients & provide the best service to all of your customers as equally as possible. Very seldom do we see that shine through business ownership and employees and seems it’s always about the money – Happy to say in your case this obviously doesn’t apply!
May God continue to bless you and the people that work with you… Please continue to have the heart and passion in what you do as I have seen come through in your business.

Have a great day!

– Yrma