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Customer Service

Our Commitment To You

The Customer Relations Department is committed to providing "World Class Customer Service" to our franchise network and retail customers. We will listen with respect, use sound judgment and respond in a positive and timely manner to our customers' needs. We are committed to providing personalized and professional solutions while supporting our core values.

Package Tracking


To track a shipment, go to Tracking. You will need the package tracking number. If you do not have this number and you shipped the package from one of our locations, please contact the location you shipped it from to obtain the tracking number.

Products & Services


For product or service information, please contact your nearest location or click here to learn more.

Franchise Sales


Please visit our Franchise Opportunities area of this site or contact us directly at 1-800-661-6232.

Other Inquiries


For all other inquiries, please complete the Customer Service Form. You can also email us at customerservice@theupsstore.ca.

To contact the MBE Canada Corporate Office:


505 Iroquois Shore Rd. Unit 4
Oakville, ON L6H 2R3

Tel:  800-661-6232

Tel:  905-338-9754
Fax: 905-338-7491

Email: customerservice@theupsstore.ca
Map and directions to the corporate offices of The UPS Store and Mail Boxes Etc.

Home | About The UPS Store Canada | Contact Us | Locations | Tracking | Products & Services | Online Printing | Franchise Opportunities | UPS.ca | Theupsstore.com

The UPS Store® locations in Canada are independently owned and operated by licensed franchisees of MBE Canada, the master licensee of Mail Boxes Etc. Inc., a subsidiary of United Parcel Service of America, Inc. The UPS Store® and other UPS® trademarks are owned by United Parcel Service of America, Inc. and is used under license.

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